Refund Policy

Last updated: 10 October 2026

Try before you pay

Every new account can write a number of prescriptions free of charge, so you can try ProtonRx fully before buying a subscription.

Subscriptions

Subscriptions (Pro) are prepaid for the chosen period (for example 3, 6 or 12 months).
A subscription starts as soon as the payment is confirmed.
Payments for a period that has already started are generally not refundable.

When you will get a refund

Charged twice for the same order.
Payment taken but Pro not activated and we cannot fix it within 3 working days.
Paid by mistake and you contact us within 7 days of payment without having used Pro features. We may deduct gateway charges.

How to request a refund

Contact us on WhatsApp at 01822616361 with your registered email, the payment date, amount and transaction ID (shown in the app or in your SSLCommerz receipt).

Processing

Approved refunds are returned to the original payment method (card, bKash, Nagad or bank) through SSLCommerz, usually within 7–10 working days, depending on your bank or mobile financial service.

Account pause or closure

If an account is paused or closed for breaking our Terms of Service, unused subscription time is not refunded.

Contact

WhatsApp support: 01822616361